Lifestyle Dynamics

Q. How do I get 2 free nights per voucher?	A. You simply go to the properties marked Food & Beverage offer. These properties offer 2 people 2 Free Nights accommodation by simply purchasing Breakfast and Dinner each day of your stay at the Nominated Spend Levels.
Q. Why is this a good deal?	A. In most cases when people go away for a short weekend away they at least purchase a breakfast and dinner anyway, with us simply by dining at our properties and not elsewhere you will receive 2 Free Nights Accommodation.
Q. Will the prices for the meals be inflated to cover the accommodation?	A. Absolutely Not ! Our properties ask that you spend a minimum nominated amount on your meals and how you spend it is totally up to you, No Inflated Prices and No Set Menu's.
Q. I normally don't have B/fast, can I still take advantage of this offer?	A. If you are not a morning person then that is fine, simply transfer the amount over towards your dinner and you can still take advantage of this offer.
Q. Not all properties are showing the Food and Beverage offer.	A. This is because they are not participating with such an offer as in most cases they wouldn't have restaurant facilities. Having said that they will be offering another fabulous offer such as the 2 for 1 offer or one of their great specials.
Q. How does a 2 For 1 Offer work?	A. This is very simple, you get 2 Nights accommodation for the price of 1 No Meals No Catches. All you do is purchase the first nights accommodation at the nominated rate and the second night is free. Please note that in most cases the nominated rate is the rack rate which is an all year round rate not to be confused with web specials and so forth as they have no bearing on the rack rate.
Q. What do you mean by Special Offer?	A. The Special Offer applies to all properties that do not have offers under Food & Beverage &/or 2 For 1 Offer. A special offer can be an extended stay at a particular place for a reduced rate &/or may include other benefits e.g. 20% of your meals during your stay.
Q. How do I make a booking?	A. In your welcome pack you would have received vouchers that will need to be completed and sent off to our office for processing. A minimum 14 days notice is required. Please post the signed and completed original voucher to: PO BOX 856, NORTH SYDNEY NSW 2059. Once the voucher is received our booking department will process the booking and normally will get back to you within 7 working days of receiving your booking request.
Q. Can I book over the phone/internet?	A. We do not accept requests over the phone, you can book via our website by using the online booking request form only. This is due to quality control and no exceptions can be made.
Q. Can I fax a booking request through?	A. No. We do not accept copies of vouchers and a fax would qualify as a copy. Therefore such a request would not be accepted.
Q. How do the vouchers work?	A. Each voucher is for 2 people for 2 nights unless you are applying for a special offer. Therefore if you want to stay for example at Victoria Court Hotel for 4 nights, you will need to send 2 vouchers, as they are under a 2 For 1 offer. If you choose Surfers Beach Resort, you would need 1 voucher for 7 nights as their Special Offer is only for 7 night stays.
Q. I have children &/or additional persons to take with me. Can I still use this voucher?	A. Yes you can. However each property and each room will have a maximum occupancy, which means if you have more people than the maximum occupancy you will need to get another room. As each property is different we advise you send your voucher with the total number of people planning to travel and we will have to negotiate with the property the best option for you.
Q. Will additional guests cost me money?	A. Yes. Additional people are charged an additional rate the majority of the time unless otherwise stated. Regarding children, please advise of their ages as the property may charge less or may not charge a child at all. This is at the discretion of the property and therefore we cannot override their decision.
Q. How much extra will that cost me?	A. The cost varies from property to property and from one room to another. Generally the cost could be from $10 to $50 per additional person per night. Please note that this is for accommodation only and is totally at the hotels discretion.
Q. Can we stay for more than 2 nights in a row?	A. This varies amongst hotels and is subject to availability.
Q. Can I book two rooms for the one night?	A. No, all bookings must be for 2 people for a minimum of two consecutive nights sharing the same room.
Q. Can I call the hotel direct to make my booking?	A. No, you must post your booking request form directly to us. The Hotels will not accept any enquiries unless they are through our booking office. please note that contacting the hotels direct may render the vouchers void.
Q. What if my request is rejected, what happens next?	A. There will be times when a request will be rejected by our booking department based on the following reasons: incomplete voucher, illegible writing, wrong information given e.g. the property chosen offers a 2 For 1 Offer but you are requesting a meal offer. In some cases it will be due to no availability and therefore a replacement voucher will be sent to you called a Rebooking Form, you can use this form to make an alternative booking.